Normal hours are Monday through Friday, 9 AM - 5 PM CDT/CST, exceptions are on holidays. Please allow 1-2 days for a response, although we will always try to respond as soon as possible. Responses late on Friday may not get a reply till Monday.
If you do not get a response within that time frame, it is possible your message got erroneously marked as spam and never made it to the helpdesk. In that case, we recommend contacting us on The Doll Forum through direct messaging, we're a verified vendor account named tiddyshop.
Cancel Order Form
This form is specifically for people who want to cancel their order. Don't use this form for any concerns or suggestions.