Contact Us

Normal hours are Monday through Friday, exceptions are on holidays. Please allow extra time for a response as we are busier than usual, although we will always try to respond as soon as possible. Responses late on Friday will not get a reply till Monday.

If you do not get a response within that time frame, it is likely the helpdesk is under more stress than usual, or there may be outside factors like power outages and such. Please remain patient, eventually we will get back to you.

If you are emailing about an order, please make sure to add your Order number!

Cancel Order Form

This form is specifically for people who want to cancel their order. Don't use this form for any concerns or suggestions.

 

Please note that cancellations within 2 days will incur a 5% payment gateway fee. This is only to cover the cost of the payment transfers.

 

Cancellations after 2 days, if still possible and before it has shipped out will incur a 25% restocking fee as materials, labor and resources would have already been used to start manufacturing it.

 

Orders that have been shipped cannot be cancelled.